DOR-VAL MFG. LTD. warrants its products to be free from defects in material and workmanship for a period of five years from date of delivery, as long as the item in question has been used in the intended manner for which it was designed and was used normally in a controlled environment and has not been altered in any way.

This warranty only applies to the original purchaser and is issued assuming normal single shift use of all items. With reference to chair frames, which are normally engineered to support a user up to 300 pounds, this warranty is void if in use, this weight limit is exceeded.

Normal wear items, such as glides, casters, loose cushions, and certain mechanisms that are expected to require periodic replacement or maintenance, are not included in this warranty however such components may be covered by the warranty offered by the original manufacturer of the component in question. Certain finished products offered for sale by Dor-Val, but not produced by Dor-Val, are covered by the warranty provided by the original manufacturer however Dor-Val will do its utmost to assist with any warranty issues on these products.

Items modified in any way, or if abused or damaged by factors outside normal usage, including the use of improper or non-recommended cleaning products or procedures, are specifically excluded from this warranty. Failure to perform routine inspection and maintenance on all items may void this warranty.

The warranty on upholstery material and foam is limited to that of the manufacturer of the material used. Customer’s own material is applied at the customer’s own risk and DOR-VAL accepts no responsibility for durability and quality of any COM so supplied.

This limited warranty, unless otherwise specified, covers all items to the exclusion of any other legal or implied warranties, but does not apply to damages caused by, or attributed to transport or inappropriate handling. Such claims must be made directly to the transport company involved.

DOR-VAL will, after inspection, repair or, at its sole discretion replace any defective item during the warranty period as long as all claims are made promptly. Transportation and all labour costs are not included. This warranty does not cover the cost of routine maintenance and is strictly limited to the value of the product claimed to be defective. DOR-VAL shall not be liable for incidental or consequential damages arising out of any claim. Merchandise must be returned promptly to DOR-VAL as directed. All repairs or modifications to our products must be authorized in writing from our head office or the warranty is void. No return of merchandise will be accepted without a return authorization number, which should be noted to on all documents accompanying the merchandise, and on all correspondence concerning the return.